First, my last banger about how pharma does marketing towards physicians ended up in some spam boxes. While honestly the spam filter is probably right, please move me to your inbox.
Today I want to ask a new discussion question for you to chew on over the long weekend.
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I saw this tweet making the rounds the other day and it generated a lot of discussion in some of my healthcare circles (as if I have others).
In general healthcare is trending towards giving patients more information, faster. Patients will be notified of a lab result before and look at it without a physician explaining the results to them.
There’s also new information now being made available to patients. For example, thanks to the 21st Century Cures Act and Anti-Information Blocking Rules, these sets of clinical notes are now accessible to a patient.
The thing is that a lot of these notes are in patient files but have historically been meant for other clinicians. Sometimes they’ll say things like “patient is irritable” or will use clinical definitions like “morbidly obese” which maps to an ICD-10 code for reimbursement purposes. If a patient reads this, they could be understandably offended.
One camp will say that this is information that can be misinterpreted easily or includes things patients don’t need to know. It can cause patients to take very drastic measures if they misunderstand a result, or create unnecessary friction with the physician if they see information the physician has written about them that they disagree with.
It probably won’t come as a shock to you that I think patients should have the option to get this data immediately, and should be able to choose if they want to hear it from a physician or not. The onus is on the medical system to be better at giving patients information alongside these notes and lab results that can explain what they mean in terms they can understand.
IMO a big reason people distrust the healthcare system is because of the level of paternalism that patients face and the belief that they can’t handle this information. Actually if you scroll through the quote tweets of the initial lab result tweet, you can see a ton of patients disagree strongly with this take with their own stories about being extremely anxiety ridden waiting for the results or having a terrible experience being told by a physician.
I do worry that on the notes side, physicians will just end up moving a lot of the “uncomfortable” parts of the note into texts/whatsapps with physicians they work with instead of writing it on the note itself. This is bad because those are still important parts of the record and would no longer travel with the full patient record if they moved around. I also can just imagine how much the machine learning models are going to break if the physicians end up changing how they write notes to change clinical terms into ones patient’s can understand.
What do you think? Will patients be able to handle this information, or is this a bad thing?
Nikhil aka. "you want the data? YOU CAN'T HANDLE THE DATA"
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